Help Center

Please contact our Customer Services department to get advice for the next step to move forward. Please find our contact details mentioned below.

In this case please contact with our customer services department with all the required details; Order Number, Date of Purchase and date of delivery received with all documents. The management will inform you within 30 days about the decision.

This is the prime responsibility of the delivery company to ensure safe delivery of the product(s) you purchased. It is advisable to refuse the delivery, if you find that the product is safe and in still in good quality to accept, the final decision is yours to accept or refuse. You must inform our customer services department regarding the incident referring to your order number. It will help us to resend your order if you agreed upon. Referring to My Account and looking under Orders & Returns.

You can place a return request online from My Account section. Our delivery company will pick up the product from you within 7 days and shall process the refund on completion of the quality check. The pickup to refund processing takes around 7-14 days. We will keep you updated through a confirmation email on refund processing.

If you are sure that your refund was incorrect, please check your order summary/receipt for any promotions that may have been applied, as this may explain your refunded amount. If you are still convince that your refund to be incorrect, Please Contact us.

By E-mail: You can mail us - customerservices@enorsia.com & info@enorsia.com

By Chat: You can chat via WhatsApp at +44 07492725437 with our Virtual Assistant during Live Support Hours: Monday to Friday, 10 AM to 6 PM.​ for answers to frequently asked questions. 

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Registered Address:      102 Langley Road, Watford WD17 4PJ, London, United Kingdom.

Postal Address:              PDF Enorsia, Twickenham Trading Estate, Rugby Road, Twickenham, TW1 1DQ, London, United Kingdom.

Please check your email and password entered/saved? If don't remember your password, can be reset by selecting the Forgot your password? Option.

For any other issues, not having to access your account, please contact us               .

Enorsia offers you to access the option to change your personal details like, email address and payment details saved earlier in your Profile.

·         You are provided with the option to change the password of your Enorsia account. To update it, just go to the Change password section.

·         To recover your password, while logging in,

Select the option Forgot your password? Once we receive your email address, we will respond you an email to reset it.

NOTE: the password must be at least 8 characters long, including upper/lower case letters, and digits.

You can change your password, personal details and manage account settings. You can always have your data updated with a click the following link;

• CHANGING OR RECOVERING YOUR PASSWORD
• CHANGING YOUR PERSONAL INFORMATION

This is what you can do on the Settings section of your Enorsia account:

• Newsletter Settings:

Enorsia will take care of your preferences, you can select the relevant section that of your interest and be always up to date. You will receive regular information about new collections, promotions and other news from enorsia.com.

In case you didn’t receive the password reset email;

·         Check the email address you provided is correct.

·         Check your spam folder. If you still haven't received it,

·         Contact us for further support.

To cancel your Enorsia account, you can delete your personal data, on your Account. On request if you prefer, contact us for support in this regard.

To add a bank card in the Enorsia website, you typically follow these general steps:

Log In or Sign Up: First, log in to your Enorsia account. If you don't have an account, sign up for one.

Access Account Settings or Payment Information: Navigate to your account settings or payment information section

Select Payment Methods: Look for a section related to payment methods or payment options. It labeled as "Payment Methods."

Add a Payment Method: Add a new payment method, which is represented by a Continue to payment.

Enter Card Details: You will be prompted to enter your card details. This typically includes the card number, expiration date, CVV code (the three-digit code on the back of the card), and the cardholder's name.

Save or Confirm: After entering the required information, review it to ensure accuracy, and then save or confirm the new payment method.

Confirmation: Once your bank card is added and verified, you should receive a confirmation message indicating that the card has been successfully added to your payment methods.

After completing the checkout process and making a payment, you will be directed to the transaction section. Here, you can add your payment card, and the platform accepts various payment methods, including;

PayPal, Google Pay, Visa, Mastercard, Maestro, American Express, i-Pay, and JCB.

Tokenization: It is an option to save your card information for future payments, referred to as "tokenization." It's important to note that the platform assures high levels of security for all stored payment information.

By E-mail: You can mail us - customerservices@enorsia.com & info@enorsia.com

By Chat: You can chat via WhatsApp at +44 07492725437 with our Virtual Assistant during Live Support Hours: Monday to Friday, 10 AM to 6 PM.​ for answers to frequently asked questions. 

customerservices@enorsia.com